Job Offers
Join the Heart of Our Client Experience
If you are looking to join a dynamic international organisation that values experience, encourages personal growth and rewards commitment, you will find excellent opportunities to build a long-term and rewarding career with MediHelp.
At MediHelp, we believe that exceptional healthcare begins with exceptional relationships. Our Loyalty Team is the trusted bridge between our members and the healthcare they depend upon.
We are seeking an experienced professional who shares our commitment to building long-term relationships with clients, understands the importance of empathy and personal responsibility, and takes genuine pride in delivering an outstanding service experience.
Senior Loyalty Team Specialist
Your Role
As a member of our Loyalty Team, you will play a vital role in ensuring that every client receives the highest level of care, attention and support. You will manage client enquiries and claims with professionalism, build lasting relationships with our members, and work closely with colleagues and international partners to deliver an exceptional customer experience.
Key Responsibilities
- Manage client claims from initial notification through to final resolution, ensuring an excellent client experience throughout.
- Build and maintain long-term relationships with clients through professional telephone and email communication.
- Provide post-sales support and guidance to our members.
- Work closely with our international partners and colleagues to resolve client enquiries efficiently.
- Provide administrative and operational support to the Sales Team.
- Maintain accurate records and ensure all client interactions are handled promptly, professionally and with empathy.
- Take ownership of client issues and proactively follow them through to completion.
What We Are Looking For
- A minimum of 10 years’ professional experience in client service, client relations, insurance administration, healthcare administration, financial services, or another client-focused professional environment.
- Previous experience in international private health insurance (IPMI), insurance, medical assistance, travel insurance, healthcare, or healthcare administration will be considered a significant advantage.
- Excellent spoken and written Polish and English.
- Outstanding communication and interpersonal skills.
- A professional, courteous and empathetic telephone manner.
- Excellent organisational and time-management skills.
- High levels of accuracy, reliability, discretion and personal accountability.
- The ability to prioritise workloads and work independently with minimal supervision.
- Confidence in handling demanding situations while maintaining professionalism, sound judgement and composure.
- Strong computer skills and experience working with modern business software.
What We Offer
- A competitive remuneration package.
- Private medical insurance.
- English language training.
- A friendly, supportive and international working environment.
- Hybrid working arrangements (Warsaw office).
- Ongoing professional development and career development opportunities.
- The opportunity to become part of one of Central and Eastern Europe’s leading providers of International Private Health Insurance.
- Long-term career stability within a growing international organisation where dedication and performance are recognised and rewarded.
Location: Warsaw